All Orders are shipped via Canada Post. Quilted Hound's Shipping + Handling is based on rates provided by Canada Post for Regular Parcel and Light Packet Parcel Air Service. If you order multiple items Internationally, a partial refud where available for Shipping & Handling Fees will be processed via Paypal for items ordered and shipped together. All Canadian Orders are a set Flat Fee. Delivery service is estimated by Canada Post according to the date your item(s) ship. Items are custom cut and sewn by me in order they are received. Attenion to detail and craftsmanship are a sure sign of a Quilted Hound creation. Estimated production time varies depending on volumn of current orders received varying from 2 days to approximately 2 weeks plus shipping.
Canada delivery: Regular Parcel Service with tracking - delivery approx. 3 â 8 business days.
USA delivery: Small Pkt Air US delivery approx. 6 â 12 business days.
Overseas shipping: Small Pkt Air Int'l approx. 7 - 12 business days.
International purchasers from USA or OVERSEAS understand and accept that any duty, taxes or VAT charges if applied by your Countryâs customs are at the Purchaserâs expense. PLEASE READ FULL TERMS + CONDITIONS linked in tool bar at top of site.
Return or exchange of merchandise is accepted within 7 days of receiving your order. Custom Embroidered items are not returnable, please ask if you are unsure about Sizing. Product must be in the same new, clean, resalable condition you received it in with tags attached. Send returns in the original packaging or replaced equivalent packaging available from your Postal Service. Contact The Quilted Hound for return authorization before returning merchandise. Shipping costs are not refundable, return and exchange shipping costs at buyerâs expense. No order is complete until you are satisfied.